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Conditions

Liens

Films and tapes delivered to this company are accepted upon the express understanding that Bono Film & Video, Inc. holds a lien thereon for the general balance until payment is received in full from the customer. Customer agrees that, in the event said lien is perfected, the purchaser, which may be this company, may exhibit, distribute, and otherwise exploit the subject films an/or tapes and exercise any and all rights of any kind or nature which the customer may have in said films. Bono Film & Video, Inc. reserves the right to subcontract any or all work submitted to other firms without giving prior notice to the customer. 

Credit Terms  

See Accounts Policy. All clients must pay before shipment of completed order. Clients requesting items from the National Archives and estimates  are required to pay 50% at the time their order is placed and 50% at the time of shipping. We do not accept checks or money orders. All payments are by credit card. See Accounts policy for additional details. 

Prices and Procedures

Prices and procedures are subject to change without notice.

For mail order clients who have submitted credit card payment authorization for services and who request a courtesy estimate: the client has 5 days to respond. If no response is received, the estimate will be considered as accepted and work will commence and the credit card will be charged for services rendered.

Sales Tax

Virginia sales tax will be charged on all in-state orders unless a Tax Exemption Certificate is supplied.

Warranty
The company assumes liability only for the value of the raw stock involved, and in no event shall the company be liable for any consequential damages. In the event of loss, damage or destruction of films, the company will replace the stock at no charge, there being no other warranty of liability. Each film can or film box must be labeled correctly as to contents and processing instructions. We will not be held responsible for any unfortunate misprocessing of film caused by improper or incomplete labeling.

Should a print or duplicate be found defective, or labeled or shipped in error, the company will promptly replace or repair such defective prints or duplicates, and/or correct an error of shipment at its expense, provided that the defective print or duplicate is returned and written notice of such imperfection and/or error is given the company within ten days (10) after its arrival at destination.

Bono Film & Video, Inc will no longer store customer material; therefore, all material either processed or transferred at the Bono facility will be shipped back to the client upon completion and acceptance of the order. In this regard, the 10-day return policy shall be applied as follows:

In the cases where no approval has been received despite Bono notification and documentation of customer receipt, it shall be assumed that the client material has been accepted by the client and that no further claims can be made upon the company. The remaining client material shall be returned promptly after the ten-day period.

Shipping

We will ship by the courier of our selection. Our default shipper is the US Postal Service. We will also ship on client shipper numbers. We accept: FedEx, UPS, DHL.

Responsibilities
Bono Film & Video will make every effort to expedite orders; however we cannot guarantee same day turnaround and will, therefore, accept no responsibility for additional costs incurred by the customer due to the delay in shipment of a customer's work. It is the customer's responsibility to build into their schedule sufficient time for processing and other post production activities. Orders cancelled by the customer for any reason are subject to an administration fee of $25 in addition to any packing/handling and shipping charges. 

Customer Liability

Customer hereby assumes as far as this company, Bono Film & Video, Inc. is concerned, all liability under copyright laws and under any and all other statutes, arising out of the performance of the company of any services for the account of the customer, and agrees to indemnify and hold this company free and blameless from all suits, claims, damages and other liability and expense which may arise either directly or indirectly out of or by reason of services performed by this company for the customer.