Liens

1. Films and tapes delivered to this company are accepted upon the express understanding that BonoLabs and Bono Film & Video, Inc. holds a lien thereon for the general balance until payment is received in full from the customer. Customer agrees that, in the event said lien is perfected, the purchaser, which may be this company, may exhibit, distribute, and otherwise exploit the subject films an/or tapes and exercise any and all rights of any kind or nature which the customer may have in said films. BonoLabs and Bono Film & Video, Inc. reserve the right to subcontract any or all work submitted to other firms without giving prior notice to the customer except under cases of government contracts in which prior notice must be obtained from the contract specialist or representative.

Credit Terms  

2. See Accounts Policy. All clients must pay before shipment of completed order. All clients including customers requesting items from the National Archives and estimates  are required to pay 50% at the time their order is placed and 50% at the time of shipping. For orders under $500, the entire estimate is charged at time of acceptance. We do not accept checks or money orders. All payments are by credit card. See Accounts policy for additional details. 

Prices and Procedures

3. Prices and procedures are subject to change without notice.

For mail order clients who have submitted credit card payment authorization for services and who request a courtesy estimate: the client has 5 days to respond. If no response is received, the estimate will be considered as accepted and work will commence and the credit card will be charged for services rendered.

Sales Tax

4. Maryland sales tax will be charged on all in-state orders unless a Tax Exemption Certificate is supplied.

Warranty

Archival Footage Transfers

6. Our telecine sharpness parameters are periodically checked with the industry standard Dell Focus Chart by the colorist and engineer. Our colorist strives to obtain the best picture possible from each roll. However, we cannot improve upon footage with condition issues such as: soft focus inherent in the footage itself or printed in scratches. We do the best that we can with the material provided from the archival institution whether National Archives (NARA), National Library of Medicine (NLM), US Holocaust Memorial Museum (USHMM) or other archival institution. Each institution has its own policies regarding what level of material they provide to the vendor. Please make sure that you read and understand their policies before you order material from them. Please note that these institutions are NOT stock footage houses. They do not guarantee that the material provided will be scratch-free or in sharp focus. They do not guarantee that the audio will be crystal clear. Most clients understand that rolls may vary in quality within an order depending on the age, format and gauge of the material. Please remember that much of the archival footage is over 50 years old and may have gone through several generations of duplication.

We cannot request “better looking footage” from any of these institutions. We transfer what we receive. We aim to have happy customers; however, per the National Archives, our policy regarding transfers of material from any of our archival institutions (NARA, NLM, USHMM, etc) confirms the following:  

While the National Archives and Records Administration makes every effort to provide the best quality copy, some originals or copies of originals may exhibit physical defects due to fading, deterioration, a history of poor environmental storage conditions, or handling damage. Copies purchased from Bono Film & Video, Inc, therefore, may show the same visual and/or audio defects. All copies of National Archives records are purchased with the understanding that they may not be returned for credit refunds, or exchanges.

For further documentation on National Archives policies, see their website: http://www.archives.gov

7. Should a print or duplicate be found defective, or labeled or shipped in error, the company will promptly replace or repair such defective prints or duplicates, and/or correct an error of shipment at its expense, provided that the defective print or duplicate is returned and written notice of such imperfection and/or error is given the company within ten days (10) after its arrival at destination. Please note condition #6 above. 

8. BonoLabs & Bono Film & Video, Inc will no longer store customer material; therefore, all material either processed or transferred at the Bono facility will be shipped back to the client upon completion and acceptance of the order. In this regard, the 10-day return policy shall be applied as follows:

In the cases where no approval has been received despite Bono notification and documentation of customer receipt, it shall be assumed that the client material has been accepted by the client and that no further claims can be made upon the company. The remaining client material shall be returned promptly after the ten-day period.

Shipping

9. We will ship by the courier of our selection. Our default shipper is the US Postal Service. We will also ship on client shipper numbers. We accept: FedEx or UPS.

Responsibilities

Customer Liability

11. Customer hereby assumes as far as this company, BonoLabs or Bono Film & Video, Inc. is concerned, all liability under copyright laws and under any and all other statutes, arising out of the performance of the company of any services for the account of the customer, and agrees to indemnify and hold this company free and blameless from all suits, claims, damages and other liability and expense which may arise either directly or indirectly out of or by reason of services performed by this company for the customer.